Privacy Policy

Information We Collect

When you use our Remote AMC services, we collect the following information:

• Personal Information: Name, email address, phone number, company name, and address
• System Information: Device type, operating system, MAC address (encrypted), and system specifications
• Service Information: Problem descriptions, service history, system usage patterns, and technical requirements
• Payment Information: Billing details processed securely through our payment gateway

How We Use Your Information

• Service Delivery: To provide remote technical support and AMC services
• Communication: To contact you regarding your service requests and appointments
• Promotional Messages: We may send you promotional messages via SMS/WhatsApp once per week about our services, offers, and updates
• Service Improvement: To analyze usage patterns and improve our service quality
• Legal Compliance: To comply with applicable laws and regulations

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers who assist in our operations
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfer: In case of merger, acquisition, or sale of business assets

Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

• MAC addresses and sensitive system information are encrypted using industry-standard encryption
• Secure data transmission using HTTPS and encrypted connections
• Regular security audits and updates to our systems
• Limited access to personal information on a need-to-know basis

Remote Access and System Security

• Remote access to your system is only established during scheduled service appointments
• We use secure remote viewing applications (AnyDesk, TeamViewer) with your explicit consent
• Remote sessions are logged and monitored for quality and security purposes
• No personal files or data are accessed unless directly related to the technical issue
• Remote access is immediately terminated upon completion of the service

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. System logs and service records are typically retained for 2 years for quality assurance and legal purposes.

Your Rights

You have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Opt-out: Unsubscribe from promotional communications at any time
• Data Portability: Request a copy of your data in a structured format

Cookies and Tracking

Our website uses essential cookies for functionality. We do not use tracking cookies for advertising purposes. You can disable cookies in your browser settings, though this may affect website functionality.

Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will delete the information immediately.

Changes to Privacy Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the updated policy.

Contact Information

If you have any questions about this privacy policy or our data practices, please contact us: